Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
To register with and shop with bellarefreshments.com you must be a business which is operated by a person who is 18 years of age or over.
These Terms & Conditions were most recently updated on 27th August 2018, and apply to sales of items to our account holders.
1 PURCHASE CONTRACT
1.1 This website is operated by Bella Refreshments Limited (“we”, “us” or “our”). By using the bellarefreshments.com website you are bound by these Terms & Conditions. All use and purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order or use to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase.
1.2 We sell goods to end-users.
1.3 We will endeavour to confirm your order placed directly by using the bellarefreshments.com website. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us.
1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights, acceptance of your order and completion of the contract will take place when we despatch the goods to you.
1.5 The law places certain restrictions on transactions involving alcohol, and accordingly alcohol must be either ordered by you or delivered by us during normal licensing hours. If you have ordered alcohol from us and cannot be on site at your selected delivery time, it is your responsibility to ensure that a suitable person is there to receive the order. We operate a “Challenge 25” policy, which means that if the person receiving delivery of alcohol looks under 25, we will request identification. We may retain the products if proof of age or an alternative adult is not available.
2 PRICE AND DELIVERY
2.1 The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged for new products which were not in your original order will be the prices quoted at the time you confirm your amended order.
2.2 The prices stated on the website will be exclusive of any VAT payable unless you have selected to work from an inclusive VAT platform.
2.3 We reserve the right to add a delivery charge to each order you make. The delivery charge added to your order will be dependent upon your location, the value of your order, and the date and time of your delivery.
2.4 There is a minimum order requirement of £150 (excluding delivery charges) for every order placed. We reserve the right to alter this at any time.
3 METHODS OF PAYMENT
3.1 Payment may be made by debit, credit or charge card where bellarefreshments.com allows. For customers that have pre-arranged a credit account, this will be verified in writing and applied when the order is processed. All credit terms and conditions laid out in the original signed agreement will override terms and conditions stated on bellarefreshments.com. No other vouchers or “money off” coupons will be accepted towards payment of an order unless agreed in writing. Any refunds arising from an order paid for by vouchers shall be given in Bella Refreshments vouchers. In some instances, you will be able to pay for orders by cheque or cash. This will be noted in original signed contracts by both parties during the account opening process or not at all.
3.2 The debit, credit and charge cards accepted by us are those listed on the website on the date on which your order is placed. We reserve a right to charge a fee for the use of these payment methods.
3.3 Authority for card payment may be requested from your card issuer at the time of your order.
3.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
4.1 Delivery days and times are a guide. We only propose to deliver goods at a time referred to on Bellarefreshments.com and accept no liability costs incurred for goods delivered outside of these proposed time frames.
4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.
4.3 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery. In addition, we reserve the right to collect and/or organise the collection of goods that are incorrect.
4.4 We take special care to endeavour that deliveries are made within a proposed delivery time window and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery window. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, it is likely the goods will be retained by us.
4.5 Should you fail to be present for your delivery we are entitled to charge you in full price of the items contained in your order and the cost of delivery.
4.6 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.7 Bella Refreshments will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Bella Refreshments to leave a delivery unattended at your address Bella Refreshments expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
5 DEFECTIVE GOODS
5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing or by phoning our office on 01226 725208 of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction, provided that you notify us within 24 hours of delivery of the goods. We will arrange with you for the goods to be returned to us.
5.2 We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
6 AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
6.1 The confirmation email you receive from us confirming your order is the last time that, you may amend your order prior to delivery.
6.2 You do not have the right to cancel the contract 24 hours after this. Should you wish to cancel your order after the cut off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the items contained in your order and the cost of delivery.
7.1 To help us ensure the best possible service some telephone calls may be recorded.
7.2 In assessing your request for delivery of items from us we may make enquiries about you including searching your records held by organisations like Experian and Equifax and various credit reference agencies. We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes.
7.3 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will share your personal information with other businesses operated by members of the Bella Refreshments Group.
7.4 At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your password. You must immediately notify us of any unauthorised use of your email address and/or password or any breach of security known to you.
8 CUSTOMER COMPLAINTS
8.1 Any Customer complaints should be addressed to Bella Refreshments using firstname.lastname@example.org or using our main phone number 01226 725208. You can also contact us using our mailing address as noted on bellarefreshments.com
9 SPECIAL OFFERS PROMOTIONS AND COMPETITIONS
9.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.
9.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.
9.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
10 CANCELLATION OF DELIVERIES AND SUSPENSION OF YOUR ACCOUNT
10.1 We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any account registered at your address. For example, if you are in breach of our terms and conditions relating to Discount Offers and Vouchers, we may cancel your order.
10.2 In addition to our right to cancel your order, we reserve the right to suspend your account. Your account will remain suspended until you contact us on 01126 725208 and remedy any breaches which are capable of remedy, or provide any information reasonably requested by our team to enable them to reactivate your account.
10.3 In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens we will endeavour to contact you to arrange an alternative delivery date.
11.1 If any of these Terms & Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
11.2 These Terms & Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
Bellarefreshments.com is a trading name of Bella Refreshments Limited. The registered company address for Bella Refreshments Limited is Units 2-5 Albion Road, Carlton Industrial Estate, Carlton, Barnsley, South Yorkshire, England, S71 3HW. Registered in England. Company registration number: 08966729.